Policies

WARRANTY

Your business is appreciated and your little one's comfort is my goal.

Mouse&Hatter Designs offers a 90 day, full warranty on all new products. The following is covered by the warranty:
Snaps
Stitching
Elastic

Should any issues arise within the full warranty period, please contact me to initiate the warranty process. If your item needs to be sent back for warranty work, Mouse&Hatter Designs will cover shipping of the product back to MHD for repair/replacement via oversized lettermail, as well as the shipping back.

**Warranty does not include wear and tear. 

REFUNDS AND EXCHANGES

As with any handmade items, some slight imperfections may exist. Due to the intimate nature of most items, Mouse&Hatter Designs cannot accept returns. However, if you encounter an issue with workmanship, please contact me right away. If you are unsatisfied with a purchase please contact me. We can work together to find a mutually agreeable solution.

SHIPPING

 

Though Lettermail is offered to keep your cost down, please keep in mind tracking and insurance are not offered via canada post with items shipped lettermail.  If you wish for tracking and insurance choose the appropriate shipping level in checkout. Please allow 1.5-3 weeks delivery if you choose Lettermail. 

**Mouse&Hatter Designs will not be responsible for items lost after shipping.**

Local pickup/ drop off is welcome!